Callswitch App for desktop/Laptop - Softphone install & Login

The CallSwitch Communicator app can be added to your Desktop PC or Laptop. This will allow you to access further features of the telephone system through your PC or Laptop. The app can be used to pair with your Deskphone or be used a Softphone App as long as your PC/Laptop has a microphone and speakers, this will allow you to make and receive calls without the need for a physical phone. *This guide is for installing CallSwitch on your PC or Laptop as a Softphone app to make and receive calls via your PC or Laptop.

After initial set up of the system you will receive an email with your login credentials and download links for the CallSwitch App.

Download the CallSwitch app by either selecting the Windows or the Apple download. Once the file has downloaded click on the file to run the installation. You will see this screen at the beginning of the installation process.

After pressing Next you will need to agree to the licence agreement and then choose your installation location. This is normally filled automatically and so no need to change this.

Keep pressing Next until you are prompted for the install. The install screen will look like this.

Once the install is complete you will now need to open the app. You can do this by clicking on the windows button or searching for CallSwitch. ​

Once opened CallSwitch will run it's login in Wizard. On the first page you will need to enter your email and the password that would have been sent to you in the original email with your login details. After entering these details click on advanced.

Please note, if you already have logged in via the CallSwitch app on your mobile you will need to enter the password you have already created rather than the one from the email.

You will now see the advanced details screen. In the login server box, enter mt8212.callswitch.net and then press Next.

You will now be asked to change your password. If you have already logged in using the mobile version of CallSwitch and changed your password this will not appear. Your new password will need to have at least one uppercase and lower case character and a special character such as a ! or ?.

The final screen of the profile wizard will look like the image below. You must make sure that Softphone is ticked and you have selected this as your default.

After pressing Next, you will see the CallSwitch screen and you will have successfully logged into the app.

If you require any further help with the installation or logging into the CallSwitch app please contact either by emailing support@447services.com or calling 01480 714447